Celebrating World Quality Day: What Does This Look Like At Elta?

The Quality Team at Elta

World Quality Day on the 11th November, is an annual event to raise the awareness of quality levels in companies, and to recognise the efforts and contributions of quality professionals. We spoke to the Elta Quality team to see how they’ve been ensuring quality management is consistently implemented throughout the business.

Setting the scene

At Elta, quality is not only integral to the running of the business, but it’s the ethos: “We manufacture the highest quality of air movement products
to globally renowned standards”. For this reason, quality specialists can be found at all levels to ensure that our company is true to its word, by continuing to innovate and provide market leading ventilation. Simply put, Elta wouldn’t be the brand it is without quality being a priority.

A typical working day

Our day-to-day running of the business very much involves ongoing communication, both internally and with customers, to facilitate quality activities that enhance our brand. Daily team briefings are essential for talking through current workload and ensuring that everyone is on the same page. Teamwork and communication are imperative to the quality management at Elta, as it means that each member can assist and cover activities/projects when necessary.

Beyond the daily briefing, the team will go through a number of tasks, including:

• process and procedure management,
• internal auditing,
• managing suppliers
• providing customer contracts and project documentation
• reviewing smoke certifications and supplier questionnaires
• regularly talking to customers.

The Elta approach

With quality such an important aspect to the business, it’s no surprise that we adopt the, “right first time, on time, every time” attitude. Total Quality Management (TQM) is an integral part of this approach and is key to continuous improvement.

But what does this mean for management style? It means that through set goals and targets, open and engaging conversation with individuals and departments, as well as reviews and audits, quality is clearly identified throughout all levels of the business.

Looking ahead

It’s been a difficult 18 months, but our focus is on the future and the continued growth through product innovation, research into new markets, and expansion of our customer base. What’s clear to see is that communication is integral to ensuring that quality is implemented throughout the business, whether that’s in the product, people or service.